The Ombudsman program serves as an advocate for seniors' resident rights in long-term care facilities such as assisted living and nursing homes. Ombudsmen work in partnership with nursing home residents, staff, and families to ensure quality of care and quality of life for long-term care residents. Ombudsmen work in partnership with the Texas Department of Aging and Disability Services Long-Term Care Regulatory Division. 

Certified SPAG staff and volunteer ombudsmen visit 36 nursing facilities and 44 assisted living facilities on a regular basis as well as participate in open hearings, family and resident council meetings, unannounced inspections, complaint investigations, and annual surveys. The program also assists residents and families with nursing home placements, questions regarding nursing home life, finances, spousal impoverishment, and Medicare/Medicaid eligibility.

Contact Lucinda Mata
1323 58th Street / P.O. Box 3730 Freedom Station
Lubbock, Texas 79452-3730
(806) 687-0940 / 888-418-6564
Fax (806) 765-9544