When are training classes offered?
We are currently working on the 2011 calendar.  It will be posted quarterly. Contact the Training Coordinator at gstone@spag.org with any questions.

What types of training does SPAG's 9-1-1 offer?
Basic Telecommunicators classes, TDD/TTY course and Cultural Diversity for Dispatchers.

Basic Telecommunicator Proficiency Certification
To qualify for a basic telecommunicator proficiency certificate, an applicant must meet all proficiency requirements including:

an active license or appointment
1 year of service
3812 TDD/TTY within the last six (6) months

Courses:
(1013) Successful completion of Basic Telecommunicator Certification Course
(3720) Successful completion of Telecommunications Operator Field Training
(if reported after  6/1/2004)
One year of experience in public safety telecommunications

Intermediate Telecommunicator Proficiency Certification
To qualify for an intermediate telecommunicator proficiency certificate, an applicant must meet all proficiency requirements including:

an active license or appointment
Basic Telecommunicator Certification
2 years of service
120 hours of training
3812 TDD/TTY within the last six (6) months

Courses: (once during career)
Must complete all courses or equivalents
(if Telecommunicator certificate was issued or qualified on or after 1/1/2000)
(3939) Cultural Diversity OR
(394) Cultural Diversity Web with Exercises
(3920) or (3925) Law Enforcement Ethics
(2120) Crisis Communications
(2109) Spanish for Law Enforcement
OR
(2110) Spanish for Law Enforcement Distance
(2111) Spanish for Law Enforcement Test-out
(22109) Spanish for Telecommunicators
(34003) Spanish for 911/Dispatch-On Patrol

1 of these 3:
(3802) TCIC/NCIC for Full Access Operators
(3809) NLETS/TLETS
(3811) TLETS/NLETS and TCIC/NCIC Basic Procedures

Advanced Telecommunicator Proficiency Certification
To qualify for an advanced telecommunicator proficiency certificate, an applicant must meet all proficiency requirements including:

an active licence or
appointment
Basic Telecommunicator Certificate
Intermediate Telecommunicator Certificate
Four years experience in public safety telecommunications;
240 training hours
3812 TDD/TTY within the last six (6) months

Who should I contact with questions?
If you have any suggestions or would like to register for an offered training course please email the SPAG 9-1-1 Training Coordinator at gmosher@spag.org